Complaints Handling for Customer Care
CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
Training Express Ltd
Summary
- Digital certificate - Free
- Hard copy certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Imagine a world where every customer grievance feels like a hurdle, where communication breakdowns lead to lost trust, and where resolving issues becomes a tangled web of confusion.
In the realm of customer care, frustration can be a constant companion, and the ability to turn complaints into opportunities remains elusive. However, there is a path in changing that, this Complaints Handling for Customer Care course unfolds through a carefully curated design to address these challenges.
Start with the fundamental understanding of complaints and their intrinsic link to customer value. As the journey progresses, participants delve into the art of building rapport and trust, unlocking the secrets of effective communication that transcend conventional barriers.
Navigating through diverse customer types becomes second nature, and a customer-centric mindset becomes the compass for resolution. The course doesn't stop at reactive measures; it empowers individuals with the skills to proactively prevent complaints and implement service recovery strategies.
Master the art of turning challenges into triumphs, and witness the evolution of your customer care approach in a way that resonates with both clients and business success.
Key Features
- CPD Accredited
- FREE PDF + Hardcopy certificate
- Fully online, interactive course
- Self-paced learning and laptop, tablet and smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
CPD
Course media
Resources
- Training Express Brochure - download
Description
Course Curriculum
- Module 01: Complaints & Customer Value
- Module 02: Building Rapport & Trust
- Module 03: Effective Communication
- Module 04: Handling Various Customer Types
- Module 05: Customer-Centric Complaint Resolution
- Module 06: Proactive Complaint Prevention and Service Recovery
- Module 07: Advanced Technology and Tools in Customer Care
Learning Outcomes:
- Master complaint resolution for enhanced customer satisfaction.
- Develop effective communication strategies for diverse customer interactions.
- Implement proactive measures to prevent and address complaints.
- Build lasting rapport and trust with customers for enduring relationships.
- Navigate various customer types with confidence and empathy.
- Utilise advanced technology and tools for efficient customer care.
Accreditation
This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certificate
After completing this course, you will get a FREE Digital Certificate from Training Express.
Who is this course for?
- Customer service professionals
- Sales and support representatives
- Retail and hospitality staff
- Call centre agents
- Frontline staff in any industry
- Individuals seeking a customer-focused career change
- Entrepreneurs and small business owners
- Anyone aiming to excel in customer care roles
Career path
- Customer Service Representative
- Complaints Handler
- Call Centre Agent
- Retail Associate
- Client Support Specialist
- Frontline Customer Care Professional
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Digital certificate
Digital certificate - Included
Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.
Hard copy certificate
Hard copy certificate - Included
Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
